Client Spotlight: Face Sculptor Medical Aesthetic Clinic

Case Study · Face Sculptor

How a Mississauga clinic grew bookings without discounting

Nurse Cheska, RPN · CBAM faculty · Face Sculptor Medical Aesthetic Clinic · Mississauga, Ontario
★★★★★5.0169 Google reviews

The Face Sculptor team, Nurse Cheska in the centre

5.0
Google rating

169
Reviews

10.6K
Instagram

6
Months with TKM

Face Sculptor is a premium injector-led clinic in Mississauga run by Nurse Cheska, RPN. She is CBAM faculty, meaning she trains other injectors. Her clinic holds a perfect 5.0 rating across 169 Google reviews. The clinical reputation was already there. The marketing needed to catch up.

The challenge

A full book built on referrals alone

Face Sculptor grew entirely on word of mouth and Instagram. That worked while the clinic was small, but referrals plateau. When Cheska wanted to reach patients who had never heard of her, she had no system for it. Running a discount would bring in price shoppers, not the kind of patients who come back. She needed a way to grow without cheapening the brand she spent years building.

What we did

Targeted Meta ads, built around trust

1

Rebuilt the ad creative around proof

Instead of promotional graphics, we built ad creative around what already worked: her reviews, her credentials, and real patient results. The ads answered the question prospective patients are actually asking: can I trust this person?

2

Targeted the right audience

We narrowed the targeting to women in the Mississauga and GTA area actively researching aesthetic treatments. Broad reach wastes budget. Precise reach fills chairs with patients who actually book.

3

Kept the brand premium

No discounts in the ads. No “limited time” urgency. The messaging positioned Face Sculptor as the place you go when you want it done right, not the place you go when you want it done cheap.

4

Tracked bookings, not clicks

We measured what mattered: actual booking inquiries, not impressions or engagement. If an ad looked good on paper but did not produce bookings, we killed it and reallocated the budget.

We definitely saw an increase in bookings. What I appreciated most was how responsive and attentive she was.

Nurse Cheska · Google Review
Nurse Cheska, Face Sculptor

The results

More bookings from patients who stayed

Over six months of working together, Face Sculptor saw a measurable increase in booking inquiries from patients outside their existing referral network. These were people who found the clinic through paid ads, verified it through Google reviews, and booked because the proof was already there.

The 169 Google reviews at a perfect 5.0 rating did most of the converting. Our job was to put that proof in front of the right people at the right time. The ads brought them to the door. The reputation closed the booking.

Cheska continues to grow Face Sculptor on the strength of her clinical work and her team. The marketing system we built gave her a second channel for patient acquisition that runs alongside the referrals she already had, without competing with them or diluting the brand.

What this case proves

A clinic with a strong reputation does not need to discount to grow. It needs a system that puts the proof it already has in front of the people who are already looking.

In her words
★★★★★
We worked with The Kay Media for about six months on our Meta Ads, and I’m grateful for the support she provided throughout the process. She helped us better target the right audience, and we definitely saw an increase in bookings during our time working together. What I appreciated most was how responsive and attentive she was.
C
Nurse Cheska
Face Sculptor Medical Aesthetic Clinic
Google review

See why patients keep coming back

Face Sculptor is booking now in Mississauga. See the work, and book with Nurse Cheska.

Visit Face SculptorFollow @facesculptor.nurses →